FAQ

How can I track my order? 

When we dispatch your order, you should receive a dispatch email with tracking information (Please also check your spam mail). You can follow the link provided, or select from the list below and enter

your tracking number manually.

CAE Delivers-

https://caedelivers.com/track-a-parcel

Royal Mail - 

https://www.royalmail.com/track-your-item#/

Hermes Couriers -

https://www.myhermes.co.uk/tracking-results.html&

DHL Couriers - 

http://www.dhl.com/en/express/tracking/tracking_tools.html

 

Help! My Delivery is late! What can I do?

As soon as you hit pay we’re busy packing your order. You should receive a confirmation email, with all your order details. 

Where possible our couriers will also send you a text confirmation on the morning of your delivery. Providing we’ve got the right mobile number.

You can check the progress of your order as it makes its way to you through the links below. You'll need the tracking number provided in your dispatch email.

CAE Delivers-

https://caedelivers.com/track-a-parcel

Royal Mail - 

https://www.royalmail.com/track-your-item#/

Hermes Couriers -

https://www.myhermes.co.uk/tracking-results.html&

DHL Couriers - 

http://www.dhl.com/en/express/tracking/tracking_tools.html

 

Please take into consideration any delays in your area due to adverse weather conditions such as ferry crossings.

Cari's Closet cannot be held responsible for any customs delays for International orders. 

I have received the wrong item, what can I do?

We are really sorry that you have received the incorrect item, please contact our customer services on info@cariscloset.ie and quote your order number for instructions on how to return for an exchange or refund. 

 

THERE'S AN ITEM MISSING FROM MY DELIVERY, WHAT SHOULD I DO?

Some of our items are so popular that they can go out of stock really quickly. Unfortunately that means that occasionally we’re not able to send you all the items in your order.

Our customer service team will contact you to notify you of this as soon as possible and you can then choose another item or request a full refund for the missing item.

 

Will I have to pay International custom and import duties?

Customs & import duty charges do not apply to customers in the UK or EU.

 

For International customers the price of the items does not include customs & import duties as these charges vary from country to country. So please be aware that you might be required to pay these when you accept delivery of the items from your courier and we cannot accept responsibility for these.

 

Refusing to Pay Customs

 

If you choose to refuse the customs fee and the parcel is returned back to Cari's Closet, a shipping & handling fee will be deducted from your refund.  

 

What delivery couriers do you use? 

 

We use a wide range of delivery services. For UK orders we may use Royal Mail or Hermes Couriers. For ROI and some Northern Ireland orders we may use CAE Delivers Couriers.

We use DHL Couriers for International orders. Should a certain delivery service not be available at the time of dispatch, we can ship your order with another service. 

All this information will be provided in your dispatch email. If you require your order to be delivered with an alternative courier, please contact our customer service team. 

 

How do I use a promotion code?

Once you click ‘View Shopping Bag and Checkout’, you will be re-directed to the ‘View Shopping Bag’ page. Here you will find a field to enter your discount code. Your order total  will be adjusted accordingly.

 

Can I return an item for Exchange?

Yes! Should you wish to return an online order for an exchange you can do so by posting the item to our returns department, Caris Closet, City Air Express T/A CAE Delivers, Unit L1 North Ring Business Park, Santry, Dublin 9, Ireland  or our UK return address - Cari's Closet, c/o Core Fulfilment, Returns Department, Unit 1 (Goods In), Orion Way, Orion Park, Crewe, CW1 6NG .

Please also include a note inside outlining all order details and the item you wish to exchange for.

Once your return has been received, you will be notified by email and we will always try and dispatch the exchange as soon as possible. 

 

Will you be getting more in stock?

Our popular items can sell out very fast! Registering for stock notifications on the product is the best way to get updates on when an item will become available again.

 

Can I make changes to my order?

We have a very limited window of time where we can edit an order before it is processed in our warehouse. If you email our customer service team on info@cariscloset.ie  our team will always try to help where possible.

 

 

 

My parcel hasn’t arrived – where is it?!

Oh no, we’re sorry it hasn’t arrived when you expected. Contact Us and we can investigate, and if necessary action a claim with the carrier on your behalf. Please note in some cases it can take up to 21 days to process the claim with the carrier. If we still have the item in stock we can resend it or offer you an alternative.

 

I want to unsubscribe from newsletters

Is it something we said?! If you have any feedback on how we could improve our newsletters then please Contact Us. Otherwise just click the 'Unsubscribe' button at the bottom of the email newsletter.

 

 

How can I contact Cari's Closet?

If you need to contact our team, you can contact us by email (info@cariscloset.ie) or on our social media platforms through DM. Cari's Closet does not have a call centre, so a phone call would prove inefficient and potentially leave you quite frustrated! More than often, we'll need to do a little digging to answer your question efficiently and we'd far more like to answer

your question in one go than have you waiting for call backs and such, when you could be using your time more efficiently. Please ensure when you do get in touch to include your order ID and email address, so we may locate

your account straight away. 

Our brand is built online, including our customer care. Though you may receive an automated response every once in a while, all channels are manned by human staff who are eager to help you out, quickly and efficiently.

Please get in touch through only one method of contact as contacting through multiple channels may delay response times for other customers.